Yesterday I was in Toronto so I decided to pop into the Apple Store in the Yorkdale Mall. The store is a bit smaller then other Apple stores I’ve been in, but it does have the usual large numbers of people just milling around the tables with merchandise on them.
While I was there I decided to talk to some of the employees about the iPhone. Specifically I asked them “What reason have you been given for the delay of an iPhone launch in Canada?” Not suprisingly they refused to answer my question. I made the mistake of asking a group of them so none of them really wanted to say anything. They claimed that they have been given no reason, and that in fact they never know anything ahead of time, citing Time Machine and Leopard as examples.
I’m not satisfied with this answer though. The iPhone is in a different category. I’m sure they get hundreds of inquiries every day about the iPhone. Management must have given them some reason why its not out here yet. There are only 4 Apple stores in Canada. How hard would it be to let the employees of these stores know what was going on?
One last observation on the employees at Apple Stores. They are a snotty, arrogant bunch. They are the same teenage retail workers at any other mall store but because they work for Apple they think that they are the greatest thing since sliced bread.
It doesn’t really matter though. Like I wrote on Monday, the reason for the delay is copyright issues. Until that is sorted out Canadian’s can continue going down to the States for iPhones.
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